Report a repair
Report a non-emergency repair at your home using our online diagnostic tool.
Log into your account
Save time reporting a repair by logging into My Home Account.
What to do if you have an emergency repair
An emergency repair is something that poses an imminent and significant risk of harm to your health or safety. Find out more about what to do if you need an emergency repair.
Reporting condensation, damp and mould.
We are here to help with condensation, damp and mould. We understand that it is not a one size fits all issue. Every case is triaged to assess the impact on your household, the severity of the issue and timescales for action.
Prefer to speak to us?
Our customer service centre is open Monday to Friday from 8am until 6pm.
During these hours, you can live chat with our team using Homebot, or by calling the number below.